FAQ - Frequently asked questions

Do you ship outside the U.S?

While we currently ship only within the U.S., our products are available in over 14 countries worldwide!  For more details, visit our shipping information page.
How can I changed my shipping address?

Moved recently?
We've got you covered! Updating your shipping address is quick and easy. Our CHI customer service team is ready tohelp. Give our beyoube customer service team a call at 1-800-437 40 36.

Already shipped?
No problem! We have solutions to make sureyou receive your package. Give us a call and we'll work together to find thebest option for you. We're here to ensure your shopping experience is smooth andstress-free.

Let us know how we can help!
What happens if there is a delivery errop? (Damaged / Lostpackage)

We've got your back!
If you ever have a question about your order, our beyoube customer service team is just a phone call away at 1-800-437 40 36. We're here to help and will work with you to find the perfect solution.

Your satisfaction is our top priority. Let us take care of you every step of the way!
Who can I contact for return or exchange?

Here's what you need to know:

 Refunds: Available within 15 days of purchase (original
shipping fees non-refundable)

Exchanges: Available within 30 days of purchase for same
model or equal-value product

Return shipping: Customer responsible for return shipping
to our Ridgefield, NJ 07657 facility

To start a return: Contact Customer Service for a Return Merchandise Authorization (RMA) at 1-800-437 4036, Monday–Friday, 8:00
a.m.–5:00 p.m. CT
Does my shipping address have to match thebilling address?

Feel free to use different billing and shipping addresses.
For your security, we'll quickly verify the details.
Expect a call or email from our team after you order.
Just confirm the addresses, and we'll ship your package right away.
We're committed to getting your order to you safely and efficiently. Thanks for helping us ensure your package arrives exactly where you want it.
Can I change or cancel my order?

You can't modify an order once it's placed, but you can cancel if it has not yet been processed.

Just reach out to our team at 347 324 0058 / 800-437 4036 or info@beyoubeofficialcom—we're here to help.